Privacy Policy

Last updated: April 01, 2024

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This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

Specimen Specialists of America, Inc. (“Specimen Specialists,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or communicate with us (the “Service”), and describes your privacy rights.

Website: specimenspecialists.com
Company address: 2945 Bell Road, #197, Auburn, CA 95603
Phone: (800) 568-6808
Email: contact@ssoai.com (update if you prefer a dedicated privacy email)

Text Messaging (SMS) Notice

If you opt in to receive text messages from us, you agree to receive recurring messages related to scheduling, service updates, and other communications you request. Message and data rates may apply. Message frequency varies.

You can opt out at any time by replying STOP. For help, reply HELP.

Information We Collect

Information you provide

We may collect information you provide directly, such as:

  • Name

  • Email address

  • Phone number

  • Any information you submit through forms or messages on our website

Information collected automatically

When you visit our website, we may collect certain information automatically, such as:

  • IP address

  • Browser type and settings

  • Device identifiers

  • Pages viewed and time spent

  • Referring/exit pages

  • Basic diagnostic and performance data

Cookies and Similar Technologies

We may use cookies and similar technologies (such as pixels and tags) to operate our website and improve performance and user experience.

Types of cookies we may use include:

  • Essential cookies (required for basic site functionality)

  • Preference cookies (remember choices like settings)

  • Analytics cookies (help us understand how the site is used)

You can control cookies through your browser settings. If you disable cookies, some site features may not function properly.

How We Use Your Information

We may use the information we collect to:

  • Provide and maintain the Service

  • Respond to requests and inquiries

  • Communicate with you (including by phone, email, or SMS if you opt in)

  • Improve website performance and user experience

  • Detect, prevent, and address security or technical issues

  • Comply with legal obligations and enforce our policies

We do not use your information for purposes that are materially different from those described here without updating this Privacy Policy.

How We Share Information

We may share information in the following circumstances:

  • Service providers who help us operate the website or communicate with you (e.g., hosting, analytics, messaging tools)

  • Legal and compliance reasons (to comply with law, court orders, or lawful requests; or to protect rights, safety, and security)

  • Business transfers (if we are involved in a merger, acquisition, financing, or sale of assets)

  • With your consent (when you ask us to share information)

We do not share your personal information with third parties for their direct marketing purposes without your consent.

Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to comply with legal obligations, resolve disputes, and enforce agreements.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure.

Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

Children’s Privacy

Our Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have the right to:

  • Know what personal information we collect, use, disclose, or share

  • Access a copy of personal information we hold about you

  • Delete personal information, subject to certain exceptions

  • Correct inaccurate personal information

  • Opt out of the “sale” or “sharing” of personal information (as defined by California law)

  • Limit the use/disclosure of certain sensitive personal information (where applicable)

  • Not be discriminated against for exercising your rights

Categories of information (California)

In the last 12 months, we may have collected:

  • Identifiers (name, email, phone number, IP address)

  • Internet/network activity (website interactions)

  • Customer records information (contact details you submit through forms)

We collect this information from:

  • You directly (forms, emails, phone calls)

  • Automatically (cookies/analytics)

  • Service providers that support our website

Requests

To submit a privacy request, contact us at:

  • Email: contact@ssoai.com

  • Phone: (800) 568-6808

  • Mail: 2945 Bell Road, #197, Auburn, CA 95603

We may need to verify your identity before completing your request. California law generally allows 45 days to respond (with an extension when permitted).

Do Not Track

Some browsers offer a “Do Not Track” feature. Our website does not currently respond to “Do Not Track” signals.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

Questions about this Privacy Policy? Contact:

Specimen Specialists of America, Inc.
2945 Bell Road, #197, Auburn, CA 95603
(800) 568-6808
contact@ssoai.com